FREE SHIPPING ON UK ORDERS FROM £50
FAQs
How do I return my order?
If you would like to return your order, please fill out the attached return form that came with the package. Carefully seal the package and attach the shipping label to the package.
Are there any shipping costs?
Shipping & Delivery
We aim to make your shopping experience as smooth as possible, from browsing our products to receiving your order. We partner with Royal Mailto offer reliable shipping options for all our UK customers.
Processing and handling time
- Order processing: Please allow 1–2 business days for us to process, pack, and dispatch your order. Note that this is separate from the shipping time.
- Peak times: During busy periods, such as holidays, processing may take slightly longer. We will always do our best to get your order out as quickly as we can.
UK shipping options
We offer a range of Royal Mail services to suit your needs. The final shipping cost is calculated at checkout based on your order's size and weight.
Standard Delivery
- Royal Mail 2nd Class: An affordable, tracked service that aims to deliver your parcel within 2–3 working days, including Saturdays.
- Royal Mail 1st Class: A quicker, tracked service that aims to deliver your parcel the next working day, including Saturdays.
Tracked Delivery
- Royal Mail Tracked 48®: A fully tracked service that aims to deliver your parcel within 2–3 working days. This service includes SMS/email notifications for your delivery.
- Royal Mail Tracked 24®: A faster, fully tracked service that aims to deliver your parcel the next working day. This service also includes SMS/email notifications for your delivery.
Estimated delivery timelinesThe delivery times listed below are an estimate and are subject to Royal Mail's delivery schedules.
- Processing time: 1–2 business days
- Standard delivery: 1–3 business days after dispatch
- Tracked delivery: 1–2 business days after dispatch
Can I still change my order?
If you want to change your order, please send us an email to hello@palmparade.com. Depending if your order has left our store or not, we will see what we can do!
