Palm Parade Returns & Refunds Policy

 

At Palm Parade, we want you to feel confident in every purchase. If something isn’t quite right, we’re here to make it easy.

 

Return Timeframe

You have 14 days from the day you receive your order to request a return. Once your return is approved, you’ll have another 14 days to send the item back to us.

What Can Be Returned

We’re happy to accept returns on items that are:

• Unworn and unwashed

• In original condition, with all tags attached

• In original packaging, where possible

We reserve the right to refuse returns that don’t meet these conditions.

 

Items Not Eligible for Return

To keep things fair and hygienic, we do not accept returns on:

• Earrings and underwear

• Personalised or custom-made items

• Sale or clearance items, unless faulty

 

Refunds

• Once we receive and check your return, your refund will be processed within 14 days.

• Refunds go back to your original payment method.

• We do not refund original delivery costs, unless the item is faulty.

Return Shipping

• Return postage is the customer’s responsibility, unless the item is faulty or incorrect.

• We recommend using a tracked service, as we can’t refund items lost in the post.

 

Faulty or Incorrect Items
If something’s not right, please get in touch within 7 days of receiving your order.

Email us at hello@palmparade.com with:

• Your order number

• A photo of the fault or issue

We’ll sort it quickly and cover any return shipping if needed.

 

How to Start a Return
To request a return, email us at hello@palmparade.com with:

• Your order number

• The item(s) you’d like to return

• The reason for the return

We’ll get back to you within 2 working days with the next steps.

Thank you for shopping with Palm Parade — we truly appreciate your support. If you have any questions, feel free to reach out at hello@palmparade.com.